I use Ocado weekly, I am overall very pleased with the service and find them much better than the others stores that offer home delivery. I especially like that I have a smart pass at £10 per month and for that I can have as many deliveries per month as I need. The only issue is that I don't like when they pack raw meat such as chicken in the same bags as salad or fruit. I have asked them a number of times to pack meat separately but they still do it. As a consequence I have stopped buying uncooked chicken from them. They say that they have tested the packaging and it is safe but I've had items that are packed in the same bag pierce through the chicken wrappers and I've had blood all over the other items. I had to throw away the entire contents. I did get a full refund but This is totally unacceptable. Despite this I still like Ocado and will continue to use them.