I have been a customer of Ocado since 2006. The goods have expanded in variety and I am happy with their quality. However, I have grown increasingly disappointed with the deterioration in the service - especially of packing. For example, some of my goods are getting squashed underneath heavy packs of water; other items have burst open during the transit and spilled onto other things, etc. I would appreciate it if more effort could be put into the sorting and packing, and to pay attention to which items belong with what. Also, the drivers used to be all consistently polite and pleasant at the beginning, but I feel that recently this has become a lot more patchy, and this is detracting from the experience of using Ocado.