10+ years I've spent over £200 a week with Ocado & it means nothing to them. They go to ZERO lengths to help their customers. Their customer service, this morning from Irene, was the usual poor, regurgitation of platitudes about how she apparently 'appreciates' how I feel, which just by the intonation of her voice, was super clear, that she did not. Officious, bossy, unhelpful managers just back up their repetitive so called 'customer service' person. What is sooooo clear, is that do they give a damn about loyalty, or the £12.5K, that until today I used to spend every year, by talking down to me like a naughty child. No records taken, no offers of how to make it right, JUST "NO, I APPRECIATE HOW YOU FEEL." Like most customer service in this country, its just an easy job for those who care not one bit & for whom blowing actual paying customers off is a pastime. I'm glad Ocado is doing well enough to throw me away. Since they lost Waitrose, I've needed a reason to abandon ship - thanks useless phone people!