I'm not sure how I'd survive without Ocado! The website is extremely well designed and easy to use, they have a fantastic range of goods on offer (ranging from mainstream Waitrose and Ocado own brands, to the more obscure items that would normally require a visit to a healthfood shop, ethnic store or posh deli, as well as a great choice of toiletries, medicines and household items). The customer service is excellent and any queries or refunds are dealt with quickly and efficiently. The deliveries are always reliable and communication is very good - on the few occasions they might request to come a little early, or get delayed by traffic, they always call beforehand. Most of the time everything arrives that I ordered, with only occasional substitutions. Produce is nearly always in perfect condition and if anything arrives damaged they will refund very easily. Lots of choice of delivery slots and can nearly always get one for the following day. I have been using Ocado for at least 4 years on a weekly (or more!) basis, both at home and when on holiday, and they have never let me down. Highly recommend.