I love the convenience of home delivery however Ocado are so much better than the rest even Waitrose Love the text with who is delivering and registration - great for little old ladies - love the ease of shopping - love the one click app add yo shopping already done. Love the choice of delivery times and how reliable they are. The odd refund easy online and the customer service on he tel superb! I wax lyrical about Ocado. My only gripe is the way the bags are packed. Often heavy items on top of crushable ones so had leaked fairy liquid in whole shopping bag / crushed fresh peas by tin of coke pack - that kind of thing. I'm sure easily fixed. But happens often. Often meaning not always bad enough to complain. One week my cats individual domes of food, one was pierced. Oozed into bag. Sometimes I can't be bothered complaining so you don't hear the full picture. Al;so sometimes you order items but they don't come. Relacememts advised on text is great however. Shame when you just get used to a product, you drop it! Love all the clever things you do like remember what my bag looks like; make suggestions when I check out and much more. I first started with Ocado because I had a shoulder operation and couldn't lift shopping. I find it saves me time, saves my car getting inked, saves me petrol and money because I don't get sucked into buying what I don't want. It's so easy to shop online. with Ocado and knowing you price match Tescos and send money off vouchers if not cheaper than Tesco is a certain comfort.