Despite good quality products e. g. from M&S, I have had to decide to stop using Ocado. They are inexplicably alone among their many rival deliverers in insisting on supplying unwanted substitutes. and not allowing customers to specify "no substitutes". Why? It's a bad policy. The final straw was having to sort through ten plastic bags in the rain (they don't use the more practical trays) to find unwanted substitutes, which have to be rejected at the door. A ridiculous, irritating and finally deterrent policy. PB
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