Hi, generally a good service, which is why we've stuck with Ocado for some years. Things that are annoying: Drivers persistently trying to deliver early. I have a wife with a physical disability and I only want deliveries when I am at home. Some of the drivers are quite persistent in there attempts to deliver early. I have also complained repeatedly about over filled bags, but to no avail. This usually milk and juice being crammed into the same bag, some time 10 litres of fluid in one bag and the handles just break. Sometimes things like yoghurts are placed in bags with heavy liquids too, which usually means they get crushed. A couple of Ocado Reserved desirables: The ability to have more than one regular order per week. The ability to specify a shopping list of items to be delivered. I delete the automatic one every week and add my own.