I have shopped with Ocado on a weekly basis now for about 3 years. In general they are very good. however, the only reason I have marked them good instead of very good is because I think the way they are packed for delivery could be improved. ( ie. items put together in same bag, occasionally the odd item gets crushed ). This said, the few times I have had to phone and complain , customer services sort the problem out immediately. Very easy to shop, the drivers are very helpful and friendly. They now charge the 5p for carrier bags as do other shops the plus side though is that they refund this amount when you return the bags .