Overall the service is very good. The drivers are always cheerful and helpful and bring my shopping in when my hands are full of baby! My only criticism is the packing. Nearly every week something leaks and cannot be used and damages other things. Last week carpet cleaner was put in the same bag as kitchen roll. It leaked ruining the kitchen roll. Although I got a refund I then had to go to a shop to buy kitchen roll which defeats the object of getting my shopping delivered. It costs me more in time and nuisance. Another week I had cream leak everywhere including my carpet which the bag was placed on. I then had to spend time cleaning as well and did not have the cream I needed for that nights dinner. A lot more to me and energy wasted. Please rethink your packing guidelines and maybe put more delicate items such as cream separate to heavy items.