I enjoy using Ocado. My shopping is easy to order using the app and arrives well packed with rarely any substitutions. The drivers are always friendly and helpful. My one grumble is about Christmas deliveries. I pay for a smart pass and yet over the Christmas period I cannot get a delivery because I will not spend the minimum of £90. Also, I feel resentful of having to book a slot miles in advance and then pay even more for delivery at this time. However this is the only fault I can find with Ocado's service.
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Alice, Customer Support
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