Order cancelled by email at 22.30 the day before delivery was expected. I was told my payment card had been declined by my bank; however, I couldn’t check this due to late hour. I had plenty of funds to cover the bill, so doubted this. I had a live chat with an Ocado customer service operative. She advised I order again, but make sure I have available funds for a pre authorisation transaction (usually 1p)! When I said I wished to make a formal complaint, she told me there wasn’t really any point, as the complaint teams response would be the same as her own, and that was that they couldn’t do anything about it. They had not made any attempt to contact me earlier in the day to discuss with me, or to ask for an alternative payment method. Absolutely disgraceful customer service. I had placed my order over a week in advance, so they had plenty of time to contact me, if there was a genuine problem. To be told I could place another order was laughable. This was the night before Good Friday. I had placed the order as I have a fractured spine, so am unable to go out or lift anything heavy. This has left me without any food for over Easter. I will never order anything from Ocado ever again. Feeling totally let down and very angry.