Sadly, I’ve had to conclude that Ocado no longer cares about customer service. After many years of using their delivery service, I’ve had to watch the downfall of their service, which has seen failure to deliver a booked delivery, failure to conduct a re-delivery as agreed, thus causing significant disruption to my own schedule, and a show of very little concern for the sheer inconvenience that I’ve had to suffer. Emails and phone calls got me nowhere, other than an apology and a voucher offer that does not cover my time and cost of items that I’ve had to purchase as a consequence of my failed delivery. I’ve been assured of follow-up correspondence, but it never happened, even with my chasing. This was over a couple of weeks. But eventually I did receive a final email, once again defending their incompetencies and showing next to no regard for my concerns, and saying that they will not take anything any further. It would actually be hard to make up a more atrocious example of customer service.