Have used this service for several years. When they first started they had a policy whereby if they were late and came after the hour slot the shopping became free. They had to stop this as they are late so often. No matter what time of day even if the 6am-7am slot is selected when they should have just started and there is no backlog, they are always late. Massively disrupts your day having to be in at a time not initially selected--awful service
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