Into my 2nd year with Ocado. We pay a yearly smartpass fee and deliveries twice a week. Drivers always polite and obliging, seem to be happy with their work. Very few problems, sometimes packaging a bit erratic but any damaged or substandard items are promptly refunded and often give a voucher as compensation. Ocado stock a variety of items not found elsewhere, such as lactose free olives and new things are added regularly. I have found many non food items that I would have bought separately online and had to pay delivery charges for. It would be possible to have a daily delivery if required at not extra cost and this is a great service. There are so many offers all the time that the delivery charge is offset through the year and the price comparison system is very good. Have had hardly any problems with missing or wrong items. With such a busy company, the accuracy is very high. I like the bag return system and hope that maybe Ocado will go to the choice of crate delivered shopping.