We've only used Ocado maybe 6/7 times and there has always been something missing / damaged / wrong. Whoever packs the bags and boxes should be sent back for training or fired or something. My two year old could do a better job! And the process of trying to get thing rectified via their so called 'customer services' is like pulling teeth. Even the last Ocado driver to deliver to us was embarrassed about the state of our order and said it was par for the course unfortunately. Consequently, we won't use Ocado again. We find Asda much better, they dont make mistakes, we've had no damges, their delivery vans are much cleaner and the drivers don't see embarrassed to work there! Shame on you Ocado. You need to up your game massively.