I have ordered from here a few times in the past but stopped because I couldn't afford the prices. I recently placed an order after a year or 2 as the Ocado was the only store who had them. I also have to say that they always have stock of their advertised products. Anyway the items didn't agree with me. And I sent an email, the response I got wasn't very good. So I emailed again and I recieved a phone call where they are aged collection of my items at a time that was convenient to me. They explained that they are a warehouse and can't always refund some things because they are a warehouse but they were able to help me. Such accommodating, friendly knowledgable service from beginning to end. Thank you for being so understanding and empathetic to the situation with me and the products (which obviously they didn't manufacture) but they took the loss. If the prices were not as high, I would shop here more often. They don't even charge delivery fees. I will try shop here more often on the months I can afford it.