Unbelievable NONSENSE. I placed an order yesterday for 15 of the same items and a few others in order to make up the value. Get an email today: Hello Mr FLANAGAN Your receipt for today’s delivery is attached to this email. I’ll be delivering your 20:30-21:30 order and, so you’ll know it’s me, I’ll be driving the Raspberry van. Missing items We're really sorry but you're missing: - 5 x Joie Bow Tie Wine Charms, Assorted Colours Substitutions None today – sorry we didn’t have a suitable alternative for the above. See you later, NAME REMOVED So I call up and am told they are not out of stock, just their supplier did not supply in time. OK, that could happen. When will they follow? They wont, if you want them, order again. But the missing items value is £19.95 - minimum order value required £40 - how's that work?.....as it is! Unbelievable ! Order cancelled, now have to wait for the refund! This was our first Ocado order - wish I had read the reviews. As you say in your email Ocado - SEE YOU LATER!