Awful customer service, awful payment pre authorization protocol I mean are Ocado a hotel or a supermarket? We had a shop booked for delivery and the delivery didnt turn up. I then found an email from late the night before the shop was due telling me my shop would not be delevered approximatly 12 hours later as my bank had not let Ocado pre authorise £100 the day before the shop was due! In the past I had used a credit card for Ocado and recently swapped the payment method to two registered debit cards, one of the debit cards is used specificly for grocery shopping and online purchases, i noticed the balnce was low and transfered in somefunds about 10pm the night before the ocado shop was due and thought no more of it only to fast forward 12 hours to find out oh no my shop has been cancelled because I did not pay for it the day before it was due! No other grocery company does this to the best of my knowledge as standard practice as what if adverse weather occured on the delivery day and Ocado have your money but you have no shopping you would have to wait for a refund... I spoke to three members of staff at Ocado all implied this was my problem and my fault, I asked what they were going to do to help me as the shop was for a familly birthday my wifes 40th birthday and I informed customer services I was currently recovering from surgery after an accident and had limited mobility and as the only driver in the familly could not just pop out and go to a supermarket, they didnt care and there attitude in my opinion was north south divide they seem to treat southern customers completly different to northern customers as my mother who lives in London had the same problem yet she received a phonecall telling her her payment card was declined and she provided alternative details and had her shop delivered... 1.why did nobody call us and say please provide an alternative card 2. Why did ocado not default to the next registered debit card and use that as a payment method? 3. Why are Ocado allowed to charge you for groceries the day before they deliver 4. In my opinion NEVER shop with Ocado as they are not customer focussed they are Ocado Focussed.