Terrible terrible terrible. Won’t refund me for items I did not receive in my shopping because they ‘take photos of the items before delivery’ what a ridiculous system! Where is the tracking from the store to my home though? The delivery driver obviously gave my items to someone else. This does not protect the customer at all. I really do not appreciate being stolen from. I spend £1000 a month on shopping from Ocado quite often. I will now be taking my custom elsewhere and will never be shopping at Ocado ever again. What really infuriates me is ocado commenting underneath reviews saying, ‘please contact our customer services etc...’ obviously I have, hence why I’m leaving a review. It just gives future customers a false idea.Ocado do not help with situations. Here is the proof of their responses. Absolutely no help.