Fao Julie and to whom it may concern, I am not answering from a C.S. Side I do not work there, I am not legally trained but if a cstm-driver was recording you on a personal phone then I’m sure that a privacy issue may have been broken and im sure the company may be liable to getting some sort of legal action taken against them, the vans have a camera installed in them which can be set off by the driver as there’s a panic button on there, if that was the case you can put in a request for the footage, hope you got the van reg and date of delivery, if one driver found your address to be a pain to deliver to or the driver felt it may have been a risk to deliver to your door then that driver would have put notes on the handheld computer/system which would stop the next driver bringing the food to the door, you can request to see the driver notes at anytime they deliver to you(if you ever use Ocado again) as your info is on there and they can’t stop you from seeing it and if you see anything on their computer you don’t like report the notes to customer services straight away and take a pic of the notes to prove what you saw, you like many others have experienced a bad service through the delivery side and through customer service end, there are a very high number of complaints. It’s a service that’s going downhill rapidly.