Worst experience The Ocado Delivery driver called last night (07827 763 159) at 10pm saying his van broken down, asked us to tell him a slot in the morning and he'll bring our delivery - we agreed at 9am Sunday morning No delivery this morning, called customer service. The Customer service rep was more focused on explaining to us that its not their problem they can't find another slot until tomorrow morning. Zero help! Extremely disappointed that you have done this to us a few times and this time was special because we have a 1 day old baby in the house and we needed this delivery most urgently. In the past I was happy to overlook broken eggs and that sort of minor issues with the deliveries. I could have been a very loyal and high lifetime value customer. Will make sure all my friends and family don't get the same attitude from your customer service.