Constant issues with Ocado - poor packaging items crushed or tipped etc but the most annoying is when they make a mistake and refuse to rectify it. Ordered a case of 24 of 1 item (charged for it) and only 1 single item turned up. They think it is acceptable to just refund instead of offering to deliver the full case the next day. When a company makes a mistake they should do all they can to rectify - Ocado don't prioritise customer service = I will go elsewhere when my annual free delivery pass runs out
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