We shop with Ocado on a monthly basis and I imagine most people have a similar shopping pattern. We have been with Ocado for over two years. The choice of quality food/ goods is excellent and, generally, our order has been delivered in good condition and always at the time specified. When we have had issues - usually with the quality of fresh fruit and veg, Ocado have answered our complaints in a positive way. We do, however, now tend to buy fresh produce locally. So why only two stars? Ocado has a price match promise: Ocado will send you a voucher code if it believes your basket would have been cheaper at Tesco at the time of purchase. This is great, but.... The voucher ALWAYS expires within a couple of weeks and is never valid for our next scheduled (monthly) shop. I have raised this issue in several emails to the Customer Services team Ocado. The reply is that this is down to the Marketing Team and that Customer Services can only report my comments to the other team. Marketing have never responded to me. Clearly, the 'price promise voucher' is simply in place to encourage you to place more frequent orders. As such it is a hollow promise and Ocado needs to be brought to account for this shoddy practice.