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Anonymous
Shocking, I’m a new customer signed up and got good deal, order went through to be delivered, apparently items out of stock which they were not as still available online, so driver was coming out to deliver 3 x 5p carrier bags and a free magnetic menu planner. Spoke online to them and they cancelled order, even though I hadn’t asked them to, re-ordered again and same happened. Also wouldn’t let me use first time order voucher. The most frustrating online shopping experience I have ever had. Have since cancelled my account and will never use again or recommend to anyone. Very poor. On-line chat staff rude, lied to me about reason why my order wouldn’t be coming, didn’t get offered any substitute items and basically said ‘if you want me to cancel your account I will do’. Orders should be honored or alternatives offered. Disgusting!
5 years ago
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Ocado has a 4.1 average rating from 2,621 reviews

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