Similar to countless other reviews my first order was cancelled in the middle of the night on account of supposed payment blocked on suspicion of fraudulent activity. Clearing first thing with Amex in the morning I placed my order again. I found the cancellation annoying but understood why they would do that in the context of Amex pausing payment to confirm activity with myself. What followed however is that even the latest order was cancelled this time though by Ocado itself on the premise that their Finance department requiring me to send proof of ID and address to them. Most if not all of my groceries shopping (as well as other type of shopping ) is done online through most major supermarket chains and to this day I have never been asked to send passsport / utility bills and other personal statements before being able to proceed. I find that absurd! Utterly shocking.