Just started using Ocado a few weeks ago. My delivery last night was running over half an hour late. When I called customer services I was told that the driver was running at least 50 minutes late. I could not wait any longer and agreed for the shopping to be delivered the following morning between 9am and 10am. I received an e-mail a little later from the same customer service rep Remi to confirm this. I replied thanking her and she replied to that. However just after 9am the following morning I received a text message to state my food would be delivered 9am the day after that! I called customer service immediately and was told that although the e-mail stated the time the food would be re-delivered, it didn't actually state the date it would be delivered! I could not believe what I was hearing! Actually trying to get out of appalling service by using the fact the confirmation e-mail did not specify the date despite the phone call the previous evening where it was discussed. Why would I want my groceries you didn’t deliver that night, two days later!! Seriously appalling service. And Ocado please do not write one of your generic insincere replies underneath telling me to get in touch to discuss the matter! I did get in touch! And you just tried to wriggle your way out instead of being honest!