What on earth did your driver think they were doing turning up early and then giving my shopping to a neighbour!! I had a drs appointment and turned up at my house at exactly 3:49. So in time for my 4-5pm slot. As we turned into my cul de sac I noticed an ocado van and driver giving shopping to the neighbours over the road. The neighbours then shouted to me that it was my shopping. I asked the driver who just ignored me and my neighbours told me he had arrived early, not gotten an answer so he had gone around the garden to the back of my house and shouted in the back door. The neighbours had told him we must be in as my sons car was there. He was actually in the shower. But why on earth did the driver think it was acceptable to give my shopping to a neighbour? Why was he so early and why didn’t he just wait until the correct slot had begun or called me? Who would have been liable if any of my shopping was missing? As it was my shopping was a mess from being hauled from the van to the neighbour and then back to my house. He didn’t even ask where to put the bags he simply dumped them on my lawn. I’m disabled so it was lucky other people could help. It’s not acceptable to turn up early and then dump shopping at someone else’s house! I don’t even know their names! When the driver left he was still before my slot! He left at exactly 3:59pm. Service has gone down hill, recently. So many items arrived with short dates or damaged. Packing is done really badly! I do not want bread and toilet cleaner in the same bag. I think I’m going to look for a new online grocery store.