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Bob
Very disappointed with Ocado deliveries. We booked our groceries delivery between 8:30-9:30pm today. The driver never arrived, he didn't call or text, the Ocado app didn't update the details until 10:45pm - "unable to deliver"Really? I was at home all evening expecting the delivery to be able to cook dinner and feed my kids breakfast tomorrow morning! No groceries no breakfast and all shops are shut now. But who cares? Ocado doesn't. And guess what - apparently the driver was late and gave up on delivering to our house! On top of that the most unhelpful customer service! When we called to find out about the delivery - they said they are unable to redeliver and suggested rebooking for 4pm next day! 4pm! Really? I have no food to feed my kids before the school tomorrow! How appalling is that! I would have expected Ocado to aim to rectify the problem and at least deliver our groceries first thing tomorrow morning. They made no effort to address the problem and left the customer seriously let down. Very unreliable and unprofessional service. Be warned if you are considering signing up!
5 years ago
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Ocado has a 4.1 average rating from 2,621 reviews

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