Two failed deliveries in one week, no phone calls just standard emails in the spam. Sadly Ocado has fallen to pieces, it’s clear from other reviews that they are experiencing serious operational issues and yet even though I spent the day on the phone yesterday trying to resolve issues they said it was only an issue for me. That is evidently not true and it’s disappointing that they are so arrogant to think I would believe that. Not only did the delivery not turn up, the website was broken and I couldn’t check out the replacement order, the live chat was also down. The customer service team could do nothing other than chase IT for a fix. Despite being assured that the replacement order would arrive in time for a party, guess what it didn’t. I shop online because I don’t have time to go to the shop, I certainly don’t have time to do the order twice from scratch and spend a day on the phone. I will not be using Ocado again and I suggest you think twice about using them. What was once a good service has gone to pieces, not acceptable at all.