I have been a customer of yours for many many years and your service has always been amazing, accept for today. A member of your staff, the delivery driver Martin in the Harrogate are was extremely rude on the telephone. I ordered a delivery for this Saturday, I received the delivery texts and email receipt as normal, and about half an hour before the order was due for delivery, your driver Martin phoned and asked if he could call early. I agreed and he said he would be with me in 5 minutes. 5 Minutes came and went, as did 10, 15, 20. 25 and 30 minutes. Worrying that something had happened to him i called him back and asked if everything was ok as he said he would be with me in 5 minutes and that was ages ago. He laughed and said, oh, I meant to ring somebody else, not you, got to this womans house, offloaded all her shopping, knocked on the door and she said oh you're 3 hours early, why didn't you call? He asked me who I was, what address my order was for and offered no apology for ringing the wrong number, just went on about the roads causing a problem . Ringing the wrong number happens, so I just asked him how long he would be with my delivery and he told me straight out that the roads are being closed and that he needed to work out a route to see if he can get to me, that he would phone back in half an hour and he'd let me know or I can phone the call centre. I explained to him that I am disabled, that I am unable to get out and that not only did he have my food but he had my dogs food onboard too for delivery and was there anything he could do to ensure that I got my order?. He instantly became offensive and stated that if I was going to give him grief then he would cancel my order right now and that I could go without!! I was told to wait for half an hour and he would call me back, and to live with it! Horrified, I ended the call and phoned your customer service centre who were actually wonderful. I was in tears by then and explained the situation to a wonderful man, who was very kind and helpful and rebooked my order for the next day. Would you please find out who it was I spoke to and thank them please? He will verify that your driver had brought me to tears with his attitude. About 20 minutes later your driver Martin phoned again and said he was cancelling my order as he couldn't get to me. I explained that I had spoken to your call centre, and also that I had put in a complaint about how rude he was on the phone. His response was 'yeah, get in quick why don't ya!!' His attitude is appalling, and is nothing akin to the usual drivers that you send out. I told him that he actually brought me to tears and he couldnt care less, he just continued having a go at me, I managed to get him to stop by saying that the call was being recorded ( although it wasn't) and he instantly he changed his attitude and started to apologise. Please could you ensure that this driver is dealt with as I will not be ordering from your company again if he is going to be delivering it.