Having been a loyal customer for many years, with a minimum spend of £500 per month I was appalled at being charged £9.99 for delivery on 23rd December. The customer service team were not prepared to waver the charge when I expressed my disappointment of not being respected as a long standing loyal Smart Pass customer! I asked to speak to a manager in the hope that they would empathise and appreciate my custom - But no!! I have cancelled all orders and the Smart Pass and will no longer shop with Ocado on principle! Such a shame that Ocado's customer service so dreadful.