I booked a slot for today between 8.30pm to 9.30pm. I received an email around 8.40pm to tell me that the driver was not able to deliver me. It's the second time in 1 month I have the same problem. I was home, the driver did not ring on the belt, not call me and probably not come!! When I call the customer services 5 minutes later I received the email, the first person tell me that the driver already back and will be not able to back in my place ..... wouahhhh I understand now I did not received it ...it's raining today and the driver back home early waouhhhh! She ask me if the driver call me and if my door is black ...as I tell her my he not called me and if he see a black door it's because he probably never come in my place ...any way The only solution she suggest me have the delivery tomorrow between 9 and 12 in the morning and was surprise when I said ...no I'm working at this time... I ask to speak for the manager, the manager confirm to me that the driver already back ...great to know that because it was 9pm ...so 30 min before the end of my slot ...I guess the driver back early because it was raining))) Any way ... It's the second time for 1 month ...the delivery service is more and more bad and the manager of the customer service tell me that I don't need to write a coment about that in the social media because he also the manager for the social media of ocado wouahhh that great for customers paid for servuces they do not have.... wouahhhh..any way ...I would like don't give star but the minimum is 1 star ...