Ocado's Customer care and service are appalling. On our first delivery the Ocado van hit the back end of our car slicing through the bumper assembly and grazing the wheelarch (we were the only car in the street). We decided to use our own insurance company instead of Sopp-Sopp which is the Ocado insurers as it was more convenient for us and I was not happy with the repairers they were going to use. Well I thought that being a new customer they would maybe send us a voucher as a goodwill gesture. Thought wrong not even a free tin of baked beans. If you value your motor vehicle and its parked outside your house try another delivery firm. We have in the past used Morrisons and Sainsbury's and have never had any issues. Drivers are polite, courteous, helpful and above all "professional". We were lured into shopping with Ocado due to a flyer being posted through our letterbox. We haven't received similar items from Morrisons, Sainsbury's, Tesco or Asda. There is a message there. None of the big four need to tout for business like the local kebab shop.