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Will
First I had to put my credit card details in before it showed the summary of cost, I thought it was odd because I like to know how much I’ll be charged before I give out my details... but oh boy did it go down from there! The final receipt that was emailed to us showed £45 and so we had £45 in our account. Then one day later when they charged the card it was declined because they attempted to charge us £49??? We were surprised and called them and they said in the terms and conditions there is a cost for weighted items and bags added on the end....! Which is fine, if you have to weigh items of course I’ll pay for that. But TELL ME. Tiny terms and conditions is not the correct way to notify customers of a different price. So disappointed with the lack of respect this showed to me. I’m glad I didn’t keep too much money in that account because god knows how much they might’ve said it cost. When business’s start telling you one cost and charging another we have a serious problem. Will never use or recommend.
4 years ago
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Ocado has a 4.1 average rating from 2,621 reviews

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