Everything is ok until it's not ok... So last time we did shopping my partner was home waiting for delivery (2-3 pm). They didn't arrive to our flat, I don't understand why (our intercom is working, checked it). They called me, but I was at work and couldn't pick up. I called back about 3:15 pm. They said 'there was no response from property' (how??? again, my partner was waiting at home), but they said they would re-deliver, fantastic. Then they put me on the hold and after that they said they are not able to do that! AND I HAVE TO PAY FOR EVERYTHING, AGAIN: EVERYTHING, EVEN THOUGH NOTHING WILL BE DELIVERED. I was shocked. Wrote the email, they called me next day OFFERING NEXT DAY DELIVERY, without frozen products... Ugh ok but let's do it, I am glad to save at least a bit of money. They call me again. Now they say THEY WILL NOT DELIVER. But I will be charged for only for frozen & fridge stuff. Ugh. Well, still better than paying full amount. I write an email to confirm the final version... AND I GET THE ANSWER THAT I HAVE TO PAY A FULL AMOUNT. Wtf??? So I got two different pieces of information the day before and they're both incorrect??? I wrote a few more emails. But they seem to think that they can tell you whatever they want and change it a few times as they want. It seems highly unprofessional. A decent company would offer to stick to conditions that were offered (one of two different versions, I would be happy with any; even though, to be honest, I still think that it's not even my fault that delivery didn't arrrive). Except of that one situation, the shop is quite expensive, but acceptable with some discounts they offer... It becomes worse when you paid already and waiting for a delivery and it turns out that they didn't have a product available that is a key product for you... So you ordered shopping, but still have to go to the shop to get that stuff. Just warning.