I just would like to know who has discovered this pointless virtual queue. Just let us log in and checkout and see that there are no available slots and that's end of the story. We will understand that you have no available slots in just 5-10mins. However waiting for endless virtual queue for hs everyday and not being able to access your website is really pointless and time wasting. I managed to access it after 3 days on constant virtual queue to only find out that there are no available slots. Why???? why do I need to wait that long for that? and plus you are emailing to let us know that you have available slots. Where are those? and why are you causing so much distress to people while you have no slots? the least you can do is to return the smart pass fee to all customers who are going through this distress and paying for nothing. Really disappointing and I have been a loyal customer for Ocado for a while now.