I am in a state of complete disbelief as I contemplate the utterly shambolic approach by Ocado to the current crisis. A crisis of unprecedented proportions it is, yes, but Ocado's handling of it and the treatment meted out to loyal customers has been shockingly bad. To cite just one example: Why do you see fit to string your customers along with false statements? Last night the hopelessly inadequate/misleading 'queue' system (it's not a queue, it's a 'fob off') told me that I should come back today (Sunday) between 8 am and 3 pm to edit my order for this Tuesday. A ray of light I foolishly thought to myself, as I hadn't been able to access the website, despite innumerable attempts, over the past week. And what I am I told when I attempt to access the website this morning at 8 am? That the website is still inaccessible and "if you want to edit an order for later this week, please come back on Monday." Specifics now completely absent and absolutely no sign that I will ever be able to edit my order for Tuesday. I haven't even mentioned the blatant profiteering (where have all the offers gone?) in this time of crisis, the fact the customer services team has gone AWOL (don't expect any response via email or online chat)...