I have just received my confirmation for next week’s order under Ocado Reserved but it contained the following message - We were unable to reserve the following future orders:
Saturday, 18 April 2020: We were unable to reserve a delivery slot for this day. Please visit our website to select an alternative delivery.
I accept that this is Easter weekend but having shown loyalty to them for a considerable length of time - to be given this information under the current climate is not the customer service I would expect from Ocado.
Lots of people rely on the service and pay for reserved deliveries - these people will now have to rebook slots - if available or venture out against Government advice to do their shopping.
Not what I expect from a responsible company. Pull your socks up Ocado and respect your customers.
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