I am in utter disbelief how they can plummet from my normal five stars to zero in such a short time. Having shopped with Ocado for many years, I was disappointed that I couldn't place an order repeatedly, despite being a SmartPass customer. Being placed in a virtual queue was archaic, but worse was to come: having been looped through FOUR queues, received a message 'Oops! Something went wrong: please call...' That was the final straw. Add to that, social media was oozing praise, with 'Karen' types openly saying how they were impressed with their FIRST order, and another for BOTH her deliveries within the same week. The same breed then went on to bray like donkeys asking why established customers were disappointed, and to 'be positive'. Well, Karens, I hope you stash of food rots. Ocado, you've failed miserably during a difficult time and your 'high demand' mantra is pathetic. The email received saying 'we'll promise you a link soon' never arrived. Lies. You've abandoned your reliable customer base. I will never use you again, because you treat customers as commodities. No doubt the company will fall further down the ratings as you ditch Waitrose and shack up with M&S. One star is too good a score.