Have been an Ocado customer for more than a decade. While I understand it's been a difficult time, it's been an absolute nightmare over the past few weeks with ordering, getting slots and deliveries. It's so frustrating to be in an endless queue. Have received confusing messages from them regarding our usual 'reserved' slot and they seem to have no idea what they are doing. Only redeeming feature is that the delivery drivers are still lovely to deal with. I am (and am sure that others are too) looking at other options and once this is over, they may just be a few customers down ...