As a long standing customer of Ocado I can honestly say that the current situation has broken their service model. They are unable to respond to customer demand and where I used to have a standing weekly order FOC (because I pay. a monthly fee which doubled at the beginning of the year) I am now being told I can only order once every 9 days. Customer services have stopped responding to email queries and complaints and their website has false status statements when you are unable to access the site.
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Alice, Customer Support
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