Having been with Ocado for many years and paid for Smart Pass, I - clearly along with many other customers - received an email tonight letting me know that they were suspending my regular weekend slot and changing me to a slot every ten days also preventing me seeing slots on either side of booking made. I will be able to see slots seven days ahead of time.
Given that next weekend is Easter and the end of Lent, I expect to see no slots available and this will mean that the Ocado customers who were off the streets during this COVID 19 crisis will now be joining the crowds outside supermarkets - how does that fit in with the Government request?
I am disappointed with Ocado and will be voting with my feet - I suggest everyone does the same and remind them that the customer is the king and not them.
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