I can only echo other comments here. As an 'Ocado Reserved Smart Pass', I pay for a weekly slot. Until last week, despite reductions in availability of stock and hours in a virtual queue (chose a good TV programme to watch while waiting), the deliveries had worked, and the drivers remain wonderful. But what a difference now, a badly worded email telling everyone that they are only allowed a slot every 10 days and that Reserved slots are broken. As a long-standing loyal customer, I get priority to the website - whoopee, but only to find that there are no slots whatsoever. So, I will go out and add to the queues in supermarkets and go out more than I need to which directly contravenes the Government's request. Ocado as on line specialist of whom I used to recommend to friends and sing the praises of, has simply lost the plot. The whole company is broken and the communication from the CEO and others, shocking in their lack of empathy and false promises made. No online chat available, emails not answered and phones switched off. Putting your heads in the sand? Nothing but greed. Ocado, you should be ashamed of yourselves. I will be looking for a refund of my smartpass and take my custom elsewhere. I pity M&S; this cannot be the partnership that they envisaged!