I'm really not sure how Ocado are getting any positive reviews, I have not been able to book a slot for weeks, I try in the middle of the night, refreshing on a regular basis I have been a customer pretty much since they started and have a smart pass yet at times have been in a a queue for 197,000+ and still no slot, not even the "one a week", we self isolated long before the lock down so had minimum back up when the whole stock piling went on. If you are lucky enough to get the deliveries, good for you, I hope they are genuinely prioritising vulnerable people......but from this website it doesn't look like that are achieving that. Management are quite frankly shambolic in terms of how they are treating long term loyal customers, when the fire happened at Romsey depot we made sure not to order too many slots in case of overwhelm and to support as best we could once back up and running. So Ocado where is your support for us? along with other loyal customers I will after this has settled be no longer paying for a pass nor supporting Ocado, I will be prioritising my local distributors who have kept us going.