I have been a smart pass holder for many years and have always been happy with their service. Since the Covid19 crisis this has changed. I am over 70 and a Cancer patient, also one of the 1.5 million the Government consider at extreme risk. I have been unable to get a delivery slot for several weeks now and despite trying to contact Ocado by email have got absolutely Nowhere! They don’t respond to emails their chat line is down, and their call centre do not answer. Despite paying for a smart pass I now have to pay Sainsbury’s for delivery. If Sainsbury’s can manage to operate under these condition why can’t Ocado!