I cannot believe some of the views that have been written down. I have been a customer of ocado for quite some time. If you people weren't bulk buying there would not be a problem, people complaining about substitutes, opt out then its not rocket science. They send you a message before they arrive if you bother to Check, so you can actually decide if you want the substitutes or not. The drivers are always polite and helpful even though they've probably been abused by most of you that complain, which wouldn't surprise me having worked in retail before. As for not supplying bottle water, that's great, the vans can only take so much weight by law, and all those extras you want to buy, could probably be two or three other customers orders, so good on them, they are trying to do things to make it better for others not the Selfish. As for other brands like asda and tesco etc, they aren't all stocked and some are still missing items when I go for a shop, it's the same everywhere unfortunately, sad truth is, if this carries on due to people not listening then it will probably be going on for quite a while