I have been a loyal customer for many years and recommended ocado to countless people but they have failed miserably during this pandemic! I am on the government extremely vunerable list and have emailed them with the letter and asked them to allow me access with to the site to no avail. 3 weeks and countless emails (via contact form as emails now shut down) I get the response 'we can confirm you are on the government shield list but do not count you as a regular customer' ?!.. I can only assume this is because I do not have a smart pass as I have shopped weekly with them for years!! Every email sent takes days to be responded to and previous emails are not read. Almost every response has been vague and generic. Absolute shocking service. We are having to rely on government food parcels (although we are financially able to purchase food) as we have no family near and are not signed up with any other supermarkets. Appalling service in this time of crisis.