I am an elderly person listed by the NHS as extremely vulnerable, but Ocado refuse to give me access to priority delivery slots because, they say, I am "not a regular customer."
In fact, I've used them fortnightly for more than five years.
I asked what constitutes a "regular customer" and their staff said that they are not at liberty to say.
Ocado have left me in the lurch, along with many other extremely vulnerable customers. I find them utterly despicable.
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Alice, Customer Support
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