Don’t buy a smart pass Don’t buy a smart pass, they say they release Christmas delivery slots early for Smart Pass holders. My experience says a minimal percentage of slots are released early to smart pass holders to encourage people to purchase a smart pass. Staff are unofficially informed of the day and more importantly the time the slots will be released and they mop up most of the slots. Ocado then release the rest of the Christmas slots to all customers with those who AREN’T smart pass holders given preference. You have to have an account to be able to buy from Ocado and Ocado use your data to place individual offers on your page or filter out offers ie it allows the IT and planning Departments to filter out all smart pass holders thus the delivery slots don’t appear on your Ocado page. Non smart pass holders pay £7 for delivery whereas Smart pass holders have already paid for delivery. Ocado therefore makes more profit by offering delivery to non smart pass holders. Your loyal custom as a smart pass holder Is rewarded by giving you less facilities. This is similar to the ways Insurance Companies used to treat loyal customers via the practice called “price walking”. However The Financial Conduct Authority Deem this unfair and plan to outlaw this practice. Here’s my answer to your reply. I read your reply and I have both telephoned and emailed you and taken my complaint as far as the Manager of the Senior complaints/customer service team. He said “Sorry but..... Your reply on Trustpilot may indicate that you are willing and able to reverse the situation, which is again misleading. If you are able to offer me a Christmas delivery slot please post on here for all to see your reply is genuine, do not ask me to email or phone knowing full well that any communication with you cannot/will not alter the situation. Merely turn me back and disappoint me again. Your customer services/complaints department cannot liase with your planning department as your departments work independently of each other as if in silos and therefore cannot resolve complaints regarding Christmas delivery slot availability as planning plans the release not customer services. Please Ocado do not place a reply asking me to ring or e mail you and take my complaint offline and hidden from public view.