Review of Ocean Holidays: A Disastrous Stay Ocean Holidays/Ocean Florida failed to deliver on their promises during our recent stay at the Solterra Resort in Florida. The property was in a deplorable state, with a dirty green pool, malfunctioning air conditioning, and unsanitary communal areas. The service we received was equally disappointing, with unhelpful and rude staff and a lack of urgency in addressing our concerns. Despite the substantial cost for 16 guests, our experience was far below our expectations, and we are extremely disappointed with the Ocean Holidays team's handling of our concerns and the unsatisfactory resolution provided. After many visits to different Orlando holiday homes Our experience was far below the standards we expected. Firstly, the conditions of the property were far below acceptable standards, and the level of service we received was wholly inadequate. Upon arrival, we were met with a number of issues that significantly impacted our enjoyment of the vacation. The pool was a particular cause for concern. It was visibly dirty, with debris floating on the surface (floating false eyelashes and clumps of red hair). This was not only unhygienic but also made swimming unpleasant. Additionally, The water turned green during our stay, and the pool lights did not function until the final night, creating a safety hazard and diminishing the overall experience. Even then, we discovered that the lights were simply obscured by an excessive amount of grime after the pool maintenance vacuumed the pool on the last night. Secondly, To compound the problem, the air conditioning unit in the upstairs failed to function correctly throughout our stay. This resulted in uncomfortable and sleepless nights, particularly given the hot and humid Florida climate. When we attempted to seek assistance through the out-of-hours emergency helpline, we were met with a lack of urgency and unhelpful responses, telling our party of 16 guests to sleep downstairs. The information provided was misleading, and the promises of resolution were not fulfilled. This lack of support exacerbated our frustration and disappointment. The games room was poorly equipped with worn and broken equipment. The kitchen lacked essential cooking utensils, making meal preparation difficult. The community pool area was also unsanitary with evidence of human waste around the walkway. Our car hire experience through Thrifty was equally disappointing. We encountered rudeness from staff and were given a different vehicle to the ones we had booked. The cars were dirty, with one containing a cup of urine in the boot and bread stuffed down the seats. Additionally, the cars were not filled with petrol, and the collection process was disorganized with cars located in different areas without clear instructions. Due to Thrifty’s inefficiency, our departure from the airport was delayed by three hours. We are appalled by the substandard conditions and service we experienced during our stay. Key Issues: • Substandard Property: o Dirty pool with floating debris, including false eyelashes and clumps of red hair. o Green pool water throughout the stay. o Non-functional pool lights until the final night, creating a safety hazard. o Malfunctioning air conditioning unit in the upstairs, resulting in uncomfortable and sleepless nights. o Poorly equipped games room with worn and broken equipment. o Lack of essential cooking utensils in the kitchen. o Unsanitary communal pool area with evidence of human waste. • Inadequate Service: o Unresponsive and unhelpful out-of-hours emergency helpline. o Misleading information and unfulfilled promises of resolution. o Rude and unprofessional staff at the car rental company. • Car Hire Problems: o Dirty vehicles, including one with a cup of urine in the boot and bread stuffed down the seats. o Different vehicles provided than those booked. o Unfilled petrol tanks, requiring us to pay out of pocket. o Disorganized collection process with cars located in different areas without clear instructions. o Three-hour delay in departure from the airport due to Thrifty's inefficiency. We strongly recommend that future travelers avoid Ocean Holidays. Their failure to provide a satisfactory experience has left us extremely disappointed and dissatisfied.